Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. Most messages we receive are about the same handful of things: a bonus term that reads oddly, a payment method that did not behave as a casino advertised, a listing that looks out of date, or a question about what GamStop registration actually stops you doing. Email us at [email protected] and a person will read it.
One thing to be clear about before you write: we are an independent research and comparison publisher, not a casino, not an agent for one, and not a regulator. We cannot open your account, release a withdrawal, unlock a bonus or overturn a decision made by an operator. What we can do is explain how a term works, point you at the correct complaints route, and correct our own pages when they are wrong.
How our funding works, in plain terms
Some of the casinos we cover pay commission when a reader signs up through a link on this site. That pays for the research. It does not buy a position in a table, a rating, or a favourable sentence. We publish drawbacks for every brand we list, including the top-ranked one, and we will not remove a criticism because an operator asks. If you think a specific page reads like an advert rather than an assessment, say so in your email and quote the line — that is a useful complaint and we act on it.
What to email us about
- Corrections — a wagering multiplier, minimum deposit, licence detail or withdrawal limit that has changed since our last check. Include the casino name and where you saw the correct figure.
- Bonus terms you cannot decipher — game contribution percentages, maximum bonus bets, expiry windows and cashout caps are where most confusion starts. Send us the clause and we will explain it.
- Payment and withdrawal questions — whether a method is genuinely available to a UK customer, how currency conversion affects a euro-denominated balance, what KYC and source-of-funds checks usually involve.
- Coverage requests — a new casino not on GamStop you would like assessed, or a topic our guides skip.
- Operator and partnership enquiries — introduce the brand, the licence it holds and the entity behind it. We review, we do not sell rankings.
- Responsible gambling concerns — mention it in the first line and we will reply with support routes rather than casino information.
What we cannot do for you
Withdrawal disputes are the most common message we get, and the honest answer is that we have no power over an operator's cashier. Nor can we speed up identity verification, remove a self-exclusion, or advise on whether a particular offshore casino will pay you. Anyone who tells you a comparison site can guarantee a payout is selling something. Our practical value in a dispute is procedural: we can tell you which complaints ladder applies to the licence the casino holds, and what evidence is worth keeping.
The order to work through a dispute
- Raise it with the casino's own support in writing and keep the thread.
- Escalate to the operator's formal complaints procedure — most licences require one and set a response deadline.
- Take it to the licensing body or its approved dispute service if the internal route fails.
- Note that a casino licensed outside Great Britain is not covered by the UK Gambling Commission, so the Commission cannot adjudicate on your behalf.
Casinos we currently list, and what to ask us about each
If your message concerns one of the brands on our top lists, telling us which one saves a round trip. Below are the three highest-ranked on our current tables, with what we think is genuinely worth questioning about each. Percentages and amounts are the operators' own advertised figures at our last check on 23/09/2026, not our promises.
Betmica — our top-rated listing, and the one readers query most
Betmica sits first on our tables mainly because it runs a broad slot and live-dealer catalogue with a functional mobile interface and clear GBP handling, which is not a given among casinos not on GamStop. The advertised welcome offer is 570% up to £5,700 plus 270 free spins, and that headline is exactly the kind of number worth reading twice: a multiplier that size is only reachable at the top of the deposit range, and the bonus will carry a wagering requirement, a maximum bet while the bonus is live, an expiry date, and in most cases a cap on what free spin winnings can convert to cash. The limitation is structural rather than specific to this brand — a very large percentage bonus usually means a very large amount to wager through before withdrawal, and slots will contribute far more toward that than blackjack or roulette. Ask us to read the terms with you before you deposit rather than after.
Kikibet — sizeable package, currency worth checking first
Kikibet earns its place for spread of content across slots, table games and live dealer rooms, with a signup route that is quick by the standards of offshore sites. The advertised offer is 350% up to 5,555 £ with 300 free spins, and it is subject to the usual minimum deposit, wagering and expiry conditions. The drawback we flag most often: readers should confirm whether their account is genuinely denominated in pounds or converted at the payment stage, because conversion spreads on deposits and withdrawals quietly reduce the value of any bonus. If you have contacted them and got an unclear answer, forward it to us.
Betninja — a flatter, more readable offer
Betninja is on the list precisely because its headline is easier to evaluate than the percentage-led packages around it: £1,000 bonus and 100 free spins to all new players, with the usual qualifying deposit, wagering multiplier and time limit attached. A fixed cash ceiling makes the arithmetic simpler for anyone depositing modest amounts. The limitation is that a flat offer is less generous at the bottom end than a high-percentage one, and the free spins will almost certainly be restricted to nominated slots at a set stake value. Worth asking which titles before you claim.
Quick comparison of the headline offers
| Casino | Advertised welcome offer | Our editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to 5,555 £ + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 |
These are editorial ratings from our own research, not customer review scores, and all offers are subject to the operator's terms. Several are advertised in euros or dollars, which matters for UK readers — see our fuller assessments on the trusted non GamStop casinos list.
Money questions we can answer before you deposit
Cost of entry at these sites is usually a small minimum deposit, but the real cost sits in the conditions. Ask us about any of the following and we will give you the mechanics rather than the marketing:
- Deposit methods — debit cards, bank transfer, e-wallets and cryptocurrency are the common routes. PayPal availability is patchy at offshore casinos and should be verified on the cashier page rather than assumed.
- Fees and conversion — a casino may charge nothing while your card issuer or the currency spread does. A euro account funded in pounds costs you twice: in and out.
- Withdrawal timing and limits — e-wallets and crypto generally clear faster than bank transfer, but weekly or monthly caps can matter more than processing speed if you win a large amount from a progressive jackpot.
- Verification — expect KYC identity documents, and source-of-funds checks on larger withdrawals. Submitting documents early avoids the most common delay.
- Bonus arithmetic — a £100 deposit with a 250% match and 40x wagering on the bonus means £10,000 of turnover before a withdrawal. Ask us to run it for the specific offer you are looking at.
Games and sports enquiries
Questions about content are welcome. The catalogues at these sites typically break into slots, including progressive jackpot titles, live dealer rooms with blackjack, roulette and baccarat, and RNG table games. If you want to know how RTP and volatility affect a slot's behaviour over a session, or which software providers supply a given lobby, ask — we will answer from the operator's published information and say so when it is unverified.
Most of these brands also run a sportsbook alongside the casino, and readers often contact us confused about the crossover. The two sides usually share a wallet but not the promotions: sports free bets come with their own minimum qualifying odds, casino wagering rarely counts toward a sports offer, and features like in-play betting, accumulators, bet builders, cash-out and esports markets sit entirely on the sportsbook. Tell us which product your question concerns and we will answer the right one.
Eligibility, licensing and the limits of what we publish
Everything on this site is for adults of 18 or over. Casinos not on GamStop operate under overseas licences — Curaçao is the most common — rather than a UK Gambling Commission licence, and that distinction is the single most important thing to understand before you register. GamStop is the self-exclusion scheme for operators licensed to serve Great Britain; a site outside that licensing regime is not connected to it, which also means UK Gambling Commission consumer protections and its complaints framework do not apply to you there. Accepting British customers is not the same as being authorised to serve them. We will tell you what a casino states about its licence and ownership; we will not tell you any casino is completely safe, and we will never guarantee a withdrawal.
If you registered with GamStop and are now looking for a way around it, we would rather you read our guidance than our top lists. Exclusion periods run for a fixed term and cannot be lifted early, blocking software adds a layer GamStop does not cover, and operator-level tools such as deposit limits, loss limits and self-exclusion exist at most sites. Free, confidential support in the UK is available from GamCare on 0808 8020 133, 24 hours a day. Gambling is entertainment with a cost, not a way to make money or fix a financial problem.
Response times and what a good message contains
We aim to reply within two working days. Complex enquiries — a disputed term, a licence question needing verification — can take longer, and we would rather check than guess. Nothing on this page is legal or financial advice.
- Name the casino and the page or clause you are asking about.
- Say what you have already tried, particularly with a dispute.
- Attach screenshots of terms where you can; wording changes without notice.
- Do not send passwords, full card numbers or identity documents. We never need them.
If your question is really about which site to pick, start with our comparison work rather than the inbox — it will answer faster. If it is about something we got wrong, the inbox is exactly right. Either way, write to [email protected] and we will take it from there.